When your well stops working, you don't have time to wait until Monday. We answer the phone — a real person, not a voicemail — 24 hours a day across the DFW Metroplex and surrounding counties. TDLR-licensed pump and electrical-controls expertise built on industrial-grade oil-field experience.
Sound familiar?
Most "my well is broken" calls fall into one of these categories. If your symptoms match, we've seen it hundreds of times — and we know how to find the cause fast.
You'll notice: A sputter then nothing at the kitchen faucet. Every fixture in the house is dry.
Usually: A tripped breaker, a failed pump, or a pressure switch stuck open.
Urgency: within hours
You'll notice: The shower is a drip; the washing machine takes 40 minutes to fill.
Usually: A waterlogged pressure tank — the bladder ruptured and water is filling the air side.
Urgency: within 24–48 hours
You'll notice: You can hear the pump working, but the gauge reads zero.
Usually: Pump running dry, a broken check valve, or a failed motor capacitor.
Urgency: within hours
You'll notice: Constant clicking from the pressure switch when nobody's using water.
Usually: Waterlogged pressure tank, almost every time.
Urgency: within days — this destroys pump motors
You'll notice: Yesterday clear, today the color of weak coffee with grit in the sink screen.
Usually: Pump intake pulling sediment, drought drawdown, or a casing crack.
Urgency: within hours — stop drinking it
You'll notice: The bathroom smells like a struck match when the water runs.
Usually: Hydrogen sulfide from bacterial growth — common after an outage or disuse.
Urgency: within days
You'll notice: It dropped into the teens overnight; this morning nothing works.
Usually: Frozen pitless adapter, frozen service line, or a frozen pressure tank. February 2021 taught North Texas this the hard way.
Urgency: within hours
You'll notice: The pump never shuts off; your last bill was triple normal.
Usually: A stuck pressure switch, a failed check valve, or a system leak.
Urgency: within days
Five things that will save you money and protect your equipment while you wait on a technician:
Turn off the pump breaker. Find the two-pole breaker labeled "well pump" or "water pump" and flip it off. A pump running on a failed motor or a dry well burns up fast.
Check your pressure gauge. It's on the pressure tank. Zero PSI = pump not running or bladder failure. 60 PSI and holding = the problem is inside the house, not the well.
Do not reset the breaker more than once. If it tripped, there's a reason. Repeatedly resetting on a failed pump can permanently destroy the motor windings.
Note what changed. Recent storm? Power outage? Cold snap? Heavy use? Construction nearby? Every detail cuts our diagnosis time.
Find your well log if you have it. If you don't, no problem — we can pull the original driller's report from the Texas Water Development Board well log database for any Texas well.
The pump is the heart of your system and the single most common emergency call. Here's what fails and how we approach the diagnosis.
| Failure | What you'll notice | What we look for |
|---|---|---|
| Motor burnout | Dead silence at the breaker, no pressure | Amp-clamp the motor circuit; determine whether the unit must be pulled |
| Waterlogged pressure tank | Short cycling, pump clicks on/off every few seconds | Bladder integrity — once ruptured, the tank is replaced |
| Pressure switch failure | Won't kick on at low pressure, or won't shut off | Test contacts; check corrosion, burn marks, sediment fouling |
| Failed start capacitor | Pump hums but never starts | Capacitor discharge test |
| Dropped pump | Sudden total loss of water; safety rope may be loose | Full pull with rig — requires specialized equipment |
| Broken pitless adapter | Water only in the pump pit, or none at all | Pull the casing top, inspect the sanitary connection |
| Lightning strike | Pump, switch, and control box all dead after a storm | Check breakers and control box for scorch; test every component |
DFW averages 50–60 lightning days per year. If your symptoms started right after a storm, that's where we look first.
February 2021 froze pitless adapters that had served their wells for 40 years. Wellhead insulation and heat-traced service lines are no longer optional in North Texas — they're standard.
When the Trinity Aquifer water table drops, shallow pumps can suddenly pump air. A pump fine in May can fail in August. We evaluate whether it's sitting at the right depth — not just whether it runs.
Any pump installation or well repair requires a licensed pump installer on-site. Verify any technician at the TDLR license lookup. Ours: Brad Butler #59822, David Maynor #60601.
A real emergency well operator:
If a company answers at 11pm with "we can have someone out Monday," that's not emergency service. That's a daytime business that lists a phone number after hours.
Dallas · Fort Worth · Plano · Frisco · Denton · McKinney · Arlington · Richardson · Carrollton · Rockwall · Grand Prairie · Irving · Garland · Mansfield · Cleburne · Azle · Granbury · Weatherford · Van Alstyne · Benbrook
Tarrant · Dallas · Collin · Denton · Rockwall · Ellis · Johnson · Parker · Wise · Kaufman · Hood · Hunt counties
Not sure if you're in our area? Call and we'll tell you straight.
The five most common causes, in order: a tripped breaker, a failed pump, a waterlogged pressure tank, a stuck pressure switch, or a well that ran dry. Check the breaker first — that's a one-minute fix that resolves a meaningful share of "emergencies."
Turn off the pump breaker, check the pressure gauge on your tank, note when the problem started, and call a service that answers 24/7. Don't keep resetting a tripped breaker — that turns a small repair into a pump replacement.
Yes. The power surge when service is restored is a leading cause of capacitor and motor damage. If your well failed within 24 hours of an outage, the control box is where we look first. Surge protection on the motor circuit prevents recurrence.
The pump intake is likely pulling sediment from the bottom of the casing — because the water table dropped during a drought, or the pump was set too low. It could also signal a casing crack letting surface water in. Stop drinking the water and call for service.
The pitless adapter (the sanitary connector where the pipe exits the casing at the frost line), the service line between wellhead and house, and any pressure tank or piping in an uninsulated pump house. February 2021 created hundreds of these failures across North Texas. Wellhead insulation and heat tape are now standard.
Short cycling (pump clicks on/off every few seconds) is almost always a waterlogged pressure tank. No water at all is usually the pump or an electrical fault. Tap the side of the tank — hollow at top and dull at bottom is normal; the same sound all the way down means the bladder has failed.
Yes. The Texas Department of Licensing and Regulation requires a licensed pump installer on-site for any pump installation or repair. Before you let anyone touch your well, ask for their TDLR license number and look it up at tdlr.texas.gov/wwd.
Yes, and it's common. Trinity Aquifer shallow domestic wells are most vulnerable July–September. Signs: pump runs but no water arrives, sputtering air from faucets, sand or sediment in the water. The fix is usually setting the pump deeper — not always drilling a new well.
Simple electrical or pressure switch work can be hours. A pump replacement is half a day or more, including the pull. A full system rebuild can be same-day or next-day depending on parts. We tell you up front, in writing, before we start.
You can do the first three checks — breaker, pressure gauge, what changed recently — and that's it. Anything beyond that requires a licensed pump installer under Texas law. Resetting breakers repeatedly or opening the control box can turn a small repair into a big one.
Most emergencies are preventable. See our maintenance & testing service →
A real person picks up, 24 hours a day. Tell us what's happening and we'll get a TDLR-licensed tech moving.
24-Hour Dallas Line
(972) 480-3940
Fort Worth
(817) 899-6531
Address
17330 Preston Rd, Suite 200D-208
Dallas, TX 75252
TDLR Licensed
Brad Butler #59822 · David Maynor #60601